Frequently Asked Questions (FAQs)

Everything You Need to Know About Shopping With Bendroad LLC

🛒 Ordering & Payment

Q: How do I place an order?
A: Simply browse our catalog, add your desired automotive equipment to your cart, and proceed to secure checkout. You’ll receive an email confirmation once your order is placed.

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, Discover, PayPal, and other secure payment gateways.

Q: Can I track my order?
A: Yes. Once your order ships, you’ll receive a tracking number via email so you can monitor the delivery status in real time.

Q: Do you offer financing or payment plans?
A: Currently, we do not offer in-house financing, but PayPal Credit or third-party installment options may be available at checkout.

🚚 Shipping & Delivery

Q: Do you offer free shipping?
A: Yes, we offer free standard shipping within the continental U.S. on select products. Some larger equipment may require additional delivery coordination or fees.

Q: How long does delivery take?
A: Most orders are delivered within 9–12 business days. Assembly or oversized items may take longer depending on location.

Q: Do you offer local delivery or pickup?
A: In select areas, we can offer local delivery with assembly support. Contact us with your ZIP code to confirm availability.

🧰 Products & Warranty

Q: Are your products new or used?
A: We offer both new and certified pre-owned automotive tools and equipment. Each listing specifies the condition clearly.

Q: Do your products come with a warranty?
A: Yes, most of our new products come with a manufacturer’s warranty. Warranties vary by product type and brand.

Q: Can you help me choose the right equipment?
A: Absolutely! Our support team is happy to help you select the best tools and equipment for your needs. Just contact us with your requirements.

🔄 Returns & Refunds

Q: What is your return policy?
A: We accept returns on most unused items within 15 days of delivery. Items must be in original packaging and condition. Return shipping may apply.

Q: How do I request a return or refund?
A: Email our customer service team with your order number and reason for return. We'll provide detailed return instructions.

Q: What if my item is damaged or defective?
A: If your order arrives damaged, contact us within 48 hours with photos and your order number. We’ll arrange a replacement or refund promptly.

📞 Customer Support

Q: How can I contact Bendroad LLC?
A:
📧 Email: Contact@bendroad.com
📞 Phone: +1 (855) 442-4379
📍 Address: 1635 FL-436, Winter Park, FL 32792, United States

Business Hours:
Monday to Friday – 9:00 AM to 6:00 PM EST